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Shipping policy

Effective Date: 2026-03-03

1. SCOPE AND INTENT

 


This Shipping Policy applies to all orders placed through Prestige Outdoor Space.


Free USA shipping on most orders. Any order with an exception will be clearly shown on the product page and at checkout.


Order Cut-Off Time: Orders placed before 2:00 PM EST will begin processing the same business day. Orders placed after this time will begin processing on the next business day.


Prestige Outdoor Space is owned and operated by Prestige Outdoor Spaces LLC

 

 

 

2. SHIPPING DESTINATIONS

 


We currently ship within the United States (Lower 48 States).

 

  • Shipping outside this region is not currently guaranteed

  • We do not ship to P.O. boxes that cannot accept standard carrier delivery

 

 

 

 

3. ORDER PROCESSING

 

 

  • Orders are processed within 2–5 business days

  • Orders placed on weekends or holidays will begin processing the next business day

 

 

 

 

4. SHIPPING & DELIVERY TIME

 

 

  • Total estimated delivery time: 3-9 business days from the date of purchase

 


Delivery times may vary depending on the product, location, and carrier.


For larger or freight items, delivery may require scheduling and additional time.

 

 

 

5. SHIPPING METHODS

 


We use trusted carriers including:

 

  • UPS

  • FedEx

  • USPS

  • Freight carriers for larger items

 


All orders include tracking information once shipped.

 

 

 

6. ORDER TRACKING

 


Once your order ships, you will receive:

 

  • Tracking number

  • Carrier details

  • Link to track your shipment

 

 

 

 

7. DELIVERY & DAMAGE

 


Please inspect your order upon delivery.


If your item arrives damaged:

 

  • Take photos of the item and packaging

  • Note visible damage before signing (for freight deliveries)

  • Contact us within 48 hours of delivery

 


We will arrange a replacement or refund where applicable.

 

 

 

8. MISSING OR LOST ITEMS

 


If your order is marked delivered but not received:

 

  • Verify your shipping address

  • Check with neighbors or building management

  • Contact us for assistance

 


We will investigate and resolve the issue.

 

 

 

9. RETURNS & SHIPPING RELATIONSHIP

 

 

  • Returns are accepted within 30 days of delivery

  • Items must be unused and in original packaging

 


Return shipping:

 

  • Customer is responsible unless the item is defective or incorrect

 


Refunds:

 

  • Processed within 7 days after the returned item is received and inspected

 

 

 

 

10. ADDRESS ACCURACY

 


Customers are responsible for providing accurate shipping details.


Orders returned due to incorrect addresses may be subject to reshipping fees.

 

 

 

11. CONTACT INFORMATION

 


Prestige Outdoor Space

62 Wexford Drive South, Swedesboro, NJ 08085, United States


Email: support@prestigeoutdoorspace.com

Phone: +1-856-392-5128


Hours: Monday – Friday, 9 AM – 5 PM EST

 

 

 

12. POLICY UPDATES

 


We reserve the right to update this Shipping Policy at any time.

Changes take effect upon posting.